Grievance Procedures

Policy:

McKinley Hall is committed to providing high-quality behavioral health services and ensuring the well-being of our clients. We understand that grievances may arise from time to time, and we value the feedback of our clients to continually improve our services. This policy outlines the process for addressing grievances related to our Behavioral Health Program in a fair, confidential, and timely manner.

PURPOSE:

The purpose of this policy is to establish a clear and accessible procedure for clients to voice their concerns, grievances or formal complaint related to the Behavioral Health Program. By addressing grievances promptly and effectively, we aim to maintain the highest level of client satisfaction and uphold the principles of client-centered care.

PROCEDURES:

A grievance is defined as any formal or informal complaint, concern, or dissatisfaction expressed by a client or their representative regarding any aspect of the services provided within the Behavioral Health Program.  Clients who file grievances will not face any form of retaliation, discrimination, or adverse consequences for voicing their concerns.

If you feel that you have been discriminated against while at McKinley Hall, you have five working days to file a grievance, which must:

• Be in Writing
• Be signed and dated by you
• Include the date, time, description of the event, and names of the individuals involved

 

McKinley Hall will provide the following assistance:

• Help in filing the grievance, if desired by the griever
• Investigation of the grievance on behalf of the griever
• The following agency representative to assist in any hearing, if desired by the griever: Tina Crace (937) 328-5300 ext. 103

The written grievance is submitted to Ina Moore, Client Rights Officer (CRO). Should she be unavailable, the grievance should be submitted to Kelly Binegar, the backup CRO.

 

The CRO will contact you within three working days to investigate the complaint by gathering facts, speaking to all parties involved, and attempt to solve the issue within ten working days. If resolved, you will receive a written statement of the results which will also be kept on file with the CEO.

 

If the grievance is not resolved as outlined above, the Client and the CRO will meet with the CEO within three working days.

 

If the Grievance is still not resolved, the Client and the CRO may meet with the Executive Committee of the Board of Directors within five working days. If resolved, it will be documented as stated above.

 

If the matter is still not resolved, you may seek outside assistance. Outside entities include: